Ordering Off-Line, Shipping & Return Information

If you prefer not to order via our shopping cart, you may use one of the following options:

By Telephone: (503) 235-6345
By Fax: (503) 230-0843

By Mail:

Cedar Mountain Drums
2237 East Burnside
Portland, OR, USA 97214-1653

Please complete our simple Order Form and return it to us. Be sure to indicate Size and Color where appropriate. If our purchase is a gift, please include the recipient’s shipping address and mark which items go to that address. If you are including a check or paying via Paypal, please call to verify shipping costs. We accept Visa, Mastercard, Discover, American Express, Paypal, Money Orders and Personal Checks.

Gift Certificates

GiftCertYou may Purchase A Gift Certificate on our site that may be used either on-line or in the store. If you choose not to purchase a gift certificate on our site, Cedar Mountain also offers printed gift certificates from our catalog in denominations of $10 and up. If you wish to give a gift certificate, please send us the name and address of the recipient, and we will mail it in your name if requested.

Returns and Exchanges

We offer a one year warranty on our drums, rattles, beaters, and talking/walking sticks unless the product has been damaged due to neglect. If there is a problem, please call us and let us know as soon as you can. We will either replace the item or give store credit so long as the item is returned within 30 days of purchase. If you choose to return a Cedar Mountain Drum product, please include a copy of the invoice you received with your original shipment. Indicate clearly the reason for the return. Then send the package securely wrapped and pre-paid to the address shown below. We do repair items—please call to find out if the item is repairable.

Address for Returns:

Cedar Mountain Drums
2237 E. Burnside Street
Portland, OR 97214-1653

Phone: (503) 235-6345
Fax: (503) 230-0843

Shipping

Please refer to the shipping rate chart below. We ship by FedEx ground unless other arrangements are requested and made. Delivery is usually 3-8 business days. For faster delivery, we can ship your order by first or second day air, or USPS Priority Mail at an additional charge.

Shipping and Handling Costs:

If your order totalsAdd on for shipping

Up to $24.99$15.00

$25.00 to $49.99$20.00

$50.00 to $74.99$22.00

$75.00 to $99.99$24.00

$100.00 to $199.99$27.00

$200.00 to $299.99$30.00

over $300.00$32.00

 


These are minimum rates, actual shipping may be more for such items as hides, ceremonial drums, etc, as well as multi-box orders.


Shipping rates will also vary for International, special delivery (1, 2, or 3 day) or US Postal Service delivery.


These prices may be more if dimensional weight is more.

International Customers

Our shopping cart will figure shipping for most items, but there are certain situations (multi-box orders, large items, etc.) that may require a shipping adjustment. If you pay using a credit card, we will automatically adjust the shipping for you. If you pay using Paypal, we will contact you with any additional shipping charge. Please either pay the additional shipping, contact us or let us know that you no longer want the item (we will refund your Paypal account in this case).

Deer, Elk, Moose and Buffalo products cannot be shipped outside the United States.

Thank You for your Order!

Order Form